Booking Terms & Conditions Policy

Background

Yalata Anangu Aboriginal Corporation (Yalata) offers accommodation and recreational activities on Yalata Lands for visitors via a booking and payment process.

Purpose

Yalata is committed to providing quality services to you, and this policy outlines obligations in respect of bookings and visits to Yalata Lands. For the purposes of this Booking Terms and Conditions Policy:

  • ‘we’, ‘us’ or ‘our’ is referring to Yalata Anangu Aboriginal Corporation (Yalata) and, where the context so permits, its associated entities
  • ‘you’ or ‘your’ means any person who accesses Yalata Lands or makes a booking, including any family, children, friends or other people visiting at your invitation.

Bookings and Payment

Bookings

Bookings can only be made via the Yalata website www.yalata.com.au.

A booking will be confirmed, or entry permit issued, once full payment is received and receipted. A correspondence email will be sent to confirm your booking and payment.

By placing a booking with us you agree to these terms and conditions and must ensure your party agrees to, and complies with, these terms and conditions as published on our website and in other locations from time to time.

If you wish to change any details of your booking, please contact Yalata directly by email or phone.

Tariffs

Tariffs are set by Yalata and are displayed on the website and other marketing material. The tariff quoted is current at the time of booking and is inclusive of GST.

Yalata reserves the right to vary tariffs from time to time.

Payment

Full payment is required at the time of booking. An email will be sent to you confirming your booking and payment.

Payments must be made and confirmed prior to commencement of your visit.

Responsible Person

A person must be over 18 years of age to book with us if they are not accompanied by a parent or guardian.

The individual making the booking is the ‘responsible person’ and is liable for any costs incurred by Yalata arising from the booking such as damage to facilities or removal of excess rubbish or litter after use.

Right to Refuse Booking

Management reserves the right to refuse or decline a booking and refuse entry into Yalata for any reason we so determine at our discretion. A full refund will be issued if this occurs.

Check-in and Check-out

You and your party must report to reception and sign in on arrival.

A 2pm check-in and 10am check-out applies to all accommodation bookings unless alternative arrangements have been agreed with Yalata prior to arrival.

If rooms, cabins or any areas used by you are left in an unsatisfactory state, a cleaning fee will be incurred as determined by the organisation.

Cancellations, Refunds and Disputes

Cancellations and Refunds

Cancellations must be made via email or over the phone:

  • Cancellations must be made at least 60 days prior to your arrival date to receive a full refund
  • Bookings cancelled between 59 and 7 days prior to arrival will receive75% refund
  • Bookings cancelled less than 6 days prior to arrival will not receive a refund
  • Non-arrivals that have not notified Yalata will not receive a refund.

Complaints or Disputes

Yalata will endeavour to provide excellent services and facilities at all times. Guests are responsible to notify Yalata if they have any concerns or are not happy with the service they receive.

Upon check-in, if you find your accommodation or arranged activities unsatisfactory, please return to reception within one hour to make an amendment (if available). If you require any assistance in this matter, please speak to one of our friendly reception staff.

If you have concerns about the service you are receiving during your stay, or want to cancel your stay before it is completed, you are required to contact the reception staff as soon as practicable to address the issue. Management will endeavour to address any concerns immediately. If no resolution can be found, negotiations for full, part or no refund will be undertaken.

Full refunds will be offered for services with major faults/defects as per Australian Consumer Law.

Codes of Behaviour

You and your party must:

  • Obey all Yalata rules, guidelines, signage and reasonable requests from staff
  • Abide by the signed speed restrictions
  • Take care for your own safety and the safety of others
  • Safely and securely stow your possessions.

You must ensure that persons under 18 years of age (minors) in your party are accompanied and supervised by a parent or guardian at all times while on Yalata Lands. It is your responsibility to ensure the safety and protection of all minors in your party at all times during their stay at Yalata.

Alcohol and Smoking

The POSSESSION or CONSUMPTION of alcohol while on Yalata Lands is STRICKTLY PROHIBITED under Aboriginal Lands Trust (Yalata Reserve) Regulations 2005 of the Aboriginal Lands Trust Act 1966. Any alcohol found will be destroyed and may result in removal and ban from Yalata Lands.

Smoking is permitted while on Yalata Lands excluding undercover or other signposted areas. Please take care when disposing of cigarette butts due to the bushfire risk. If you or your party smokes in a cabin/room, you will incur a cleaning fee as determined by Yalata management.

Animals

To avoid disturbance to native wildlife, pets must remain in the car or on a leash at all times.

Right of Removal

Management reserves the right to evict guests from Yalata who are deemed to be behaving in a socially unacceptable way, causing damage, disturbing other guests, using unacceptable language or otherwise failing to comply with these terms and conditions. No refund will be given, and as determined by Yalata management, penalties will be applied for any damage caused.

Risk and Liability

All persons who stay or engage in recreational activities at Yalata do so at their own risk. The person responsible for the booking is responsible for supervising and ensuring the safety of any minors in their party.

Helmets must be worn at all times when using bicycles, skateboards, scooters or any other wheeled toy.

To the fullest extent permitted by law, Yalata makes no warranty as to the suitability or safety of Yalata facilities or any recreational activities which may be undertaken.

Once you receive confirmation of your booking and enter Yalata Lands it is accepted that, to the fullest extent of the law, all activities including recreational activities, are not free of risk, and that Yalata management and staff are not liable for any loss or injury arising from such activities. On entry it is also agreed that Yalata management, owners and employees are indemnified against all claims for injury, loss, damage or theft of property.

Yalata will not be held responsible for, or liable to compensate loss, theft or damage to personal property on, brought into, or in the immediate vicinity of the Yalata site.

South Australian law governs these terms of use, and at confirmation of booking you agree to submit to the exclusive jurisdiction of South Australian courts in respect of any dispute regarding these terms of use.

For the purposes of these Terms and Conditions, ‘loss or injury’ refers to any loss, damage, liability, cost, expense, harm, death or injury.

Risk Warning

Yalata wishes to warn all guests who engage in any activity for recreation, enjoyment, leisure or relaxation in or on Yalata Lands, that the pursuit of such activities involves the risk of harm or serious loss or personal injury. Prior to undertaking any such activity, all guests or visitors should ensure and be satisfied that they are aware of all risks involved, including those risks associated with any pre-existing health condition.

COVID-19 Health Directives

Health Directives

Yalata is complying with the South Australian Government’s directives for Covid-19.

Until further notice, Yalata will not take any new bookings from people travelling from Victoria unless they can demonstrate they have been in South Australia for more than 14 days prior.

Victorian guests with an existing booking will receive an email and will be contacted by the Yalata staff to work through their arrangements. Guests with bookings are asked to be patient as we respond to further updates as to the duration of the border closures and safety directives.

Health Declaration

Until further notice, all guests and visitors are required to complete the Health Declaration confirming your health status and entry to Yalata. Completed declarations will be retained for at least 28 days and for the purpose of any checks or contact tracing activities by authorities. The Health Declaration forms will only be used for the purposes of tracing COVID-19 infections and are stored confidentially and securely.

Yalata is encouraging all staff, visitors and guests to download the COVIDSafe app. Download at https://www.health.gov.au/resources/apps-and-tools/covidsafe-app.

Please note that guests with the COVIDSafe app will still be required to complete the Health Declaration.

Symptoms

Anyone who has respiratory symptoms or fever (>37.5°C), even if they only have mild symptoms, must:

  1. Advise Yalata staff
  2. Immediately get tested for COVID-19
  3. Place themselves in isolation until they have received their result.

If the person is required to isolate under the above steps or in compliance with a health order, they can only do so if they have self-contained accommodation.

If the person does not have their own bathroom or kitchen facilities at Yalata, they will need to find an alternate place to isolate for the required number of days. A person cannot self-isolate in any Yalata accommodation or on a site which relies upon shared bathroom or cooking facilities.

Physical Distancing and Hygiene

While on Yalata premises, everyone must comply with government and Public Health Order physical distancing and hygiene directions. Yalata rules and conditions must be followed including instructions given of staff. This includes but is not limited to:

  • One person per 4 sqm rule applies in all communal. Yalata has provided capacity signage in communal spaces to advise the maximum number of people that can occupy the area
  • Maintain 1.5 metres physical distancing
  • Gatherings must not exceed 10 people at any time
  • Everyone must practice good hand hygiene.

Policy Updates

This Policy may change from time to time and is available on our website.

Contact Details

Yalata Anangu Aboriginal Corporation
PMB 31 CEDUNA SA 5690

P: (08) 8625 6040
F: (08) 8625 6030
E: ceo@yalata.com.au